Public Involvement and Strategic Planning
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Three Rivers Park District (Hennepin County), MN University of Minnesota Morris
University of Minnesota Department of Public Safety, Minneapolis, MN City of Roseville, MN
Humane Society for Companion Animals City of Shakopee, MN
University of Minnesota Extension Service and the Humphrey Institute of Public Affairs Hennepin County Housing, Community Works,
and Transit
League of Minnesota Cities Rainbow Research, Minneapolis, MN
Minnesota Department of Transportation, Office of Innovative Construction Initiatives Hennepin County Taxpayer Services
Metropolitan Council Environmental Services AECOM, Los Angeles and CTE Engineers, Chicago
Arizona Department of Transportation Wisconsin Department of Natural Resources
Northeast (Minneapolis) Community Development Corporation Minnesota Children’s Trust Fund
International Association for Public Participation University of Minnesota Extension Service
Humphrey Institute of Public Affairs, Minneapolis  
Teaching clients: Hamline-Midway Coalition, City of St. Paul Department of Planning and Economic Development, Summit-University Planning Council, District 7 (Frogtown/Thomas-Dale) Planning Council
 

Three Rivers Park District, Hennepin County, MN
Strategic Planning. Designing and implementing a comprehensive strategic planning process for this far-flung park district serving up to 6 million visitors annually. Incorporating existing research and plans, and engaging the full range of internal and external stakeholders to create a vision, goals, and strategies to support the district’s strong mission.

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Three Rivers Board and senior staff
identify initial stakeholders

Three Rivers managers and supervisors add
and edit stakeholders

University of Minnesota, Morris Visioning and Strategic Positioning. Designed and implemented an aggressive outreach and input process to engage diverse stakeholders through 60 brainstorming sessions, multiple surveys, interviews, and collaborative sessions. Compiled all input and brought together appointed task force members in a series of workshops, and assisted group in preparing interim and final recommendations to the University president.

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Staff participated in one of 60 sessions.

Community members provide input to UMM.

Hundreds of UMM Students participated,
including these music students.

University of Minnesota Department of Public Safety, Minneapolis
Strategic Positioning. Designed and implemented rigorous and inclusive strategic planning process for a major department as part of University-wide planning and visioning. Addressed nuances and complexities of the recently consolidated departments of police, emergency management, and central security. Worked closely with internal and external stakeholders to conduct deep stakeholder analysis on which to base subsequent thinking and decision making. Helped develop goals, strategies, and tactics, as well as a detailed strategic plan anchored within the university’s strategic positioning framework.

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Public Safety staff identified internal strengths and weaknesses

Public Safety staff from all departments contributed insights

City of Roseville, MN
Community Visioning. Conducted comprehensive community visioning project for the City of Roseville, a robust and strategically located first-ring suburb as they struggled to make insightful redevelopment and development decisions. Project included identifying, analyzing, and gathering insights from a diverse range of stakeholders, articulating community values, working with resident-led topical subcommittees and Council-appointed community steering committee, conducting workshops to identify and agree on community goals, strategies, and vision, and keeping the Council and staff informed and engaged.

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Roseville Steering Committee, staff, and community
stakeholders sort through key elements of vision

Food helped Roseville teens focus their
contributions to the visioning process

Humane Society for Companion Animals, St. Paul and Woodbury, MN
Organizational Strategic Planning and Decision Making. Designed and implemented comprehensive strategic planning process for this 100+ year old organization protecting companion animals. Designed, conducted, and analyzed hundreds of surveys for staff, donors, and adopters. Worked closely with staff and Board to explore programmatic and physical plant options. Identified powerful goals and strategies well aligned with mission and designed to drive subsequent decision making.

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Board, staff, and stakeholders explore priorities and options

City of Shakopee, MN
Community Visioning. Designing and implementing citywide strategic visioning initiative in response to explosive growth and diverse perspectives on future of community.

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Shakopee Council and Steering Committee
identify goals and strategies

University of Minnesota Extension Service and the Humphrey Institute of Public Affairs, Minneapolis, MN
Fieldbook on Participatory Management and Public Involvement. Jointly researched, developed, co-taught, and published (September 2007) comprehensive fieldbook for statewide program and graduate-level course on this topic with nationally known strategic planning author John Bryson. Includes strategies and approaches to legitimate and meaningful policy change within a complex and often highly political environment.

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Hennepin County Housing, Community Works, and Transit, Minneapolis, MN
Process Evaluation, Design and Visioning Recommendations. Design and conduct rigorous annual public involvement effort for Hennepin County’s Homelessness Continuum of Care selection and ranking process. This diverse decision-making group includes professionals and homeless people who determine criteria and select recipients for millions in HUD funding for facilities and services for homeless people. Process Evaluation and Design Recommendations: Evaluated Continuum of Care processes through interviews, process and results analysis, and comprehensive recommendations. Recommendations to senior staff are affecting major visioning work and ongoing decision-making processes.

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March against homelessness

League of Minnesota Cities. St. Paul, MN
Building Inclusive Communities. Provided project design and implementation for an agency’s statewide effort to build inclusive communities in cities experiencing growing impacts of immigration and racial diversity.

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Rainbow Research, Minneapolis, MN
Organizational Development. Designed and implemented comprehensive organizational development and strategic planning effort for this well-respected national evaluation firm. Worked with staff, board, and contractors, and supported ongoing planning and decision making.

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Minnesota Department of Transportation, Office of Innovative Construction Initiatives, St. Paul, MN
Public Involvement, Outreach and Education. Designed and implemented metro-wide public involvement and communications plan for innovative construction and financing strategies (FAST lanes) to meet regional transportation needs.

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MNDOT FAST Lane

Hennepin County Taxpayer Services, Minneapolis, MN
Community Involvement and Decision Making. Designed an unusually inclusive community-focused process to prepare recommendations for site redevelopment of blighted property. Included members from strategic community groups, as well as from all city and county agencies with regulatory and decision-making authority. Reached consensus on neighborhood- and culturally-sensitive recommendation.

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Metropolitan Council Environmental Services, St. Paul, MN
Decision-Making and Information-Gathering Sessions: Facilitated community task force meetings, public information meetings (70-165 attendees), neighborhood meetings, and evaluation and decision-making workshops for the public, Metropolitan Council members, staff, and consultants to select site for major regional wastewater treatment facility.

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Carroll, Franck & Associates
Public Involvement, Strategic Planning, Communications
1357 Highland Parkway
St. Paul, MN 55116  USA
info@carrollfranck.com
651-690-9162